Reply Tracking Quick Start

Reply tracking is a great way to monitor what happens after you've sent out a campaign.

Here's how reply tracking works:

1. Once logged in, go to Company Profile on the top right-hand side using the drop down bar.

2. You will then need to go to Reply Tracking and then Add Mailbox.

3. You then need to add the Email Address, Username, Password, Host and Port then click Save. This is similar to when you set up a new account on a mobile device we ask for all the same information.

You're Done!

Congratulations. Now you've added the new mailbox you all set up ready to track your replies! What happens now is our system will monitor your inbox all day to track replies from customers and gather data.

Now that you're connected, by viewing any campaign you can see any time someone has replied.

Reply Tracking and Microsoft 365 / Gmail accounts

If you use Microsoft 365 (Office 365) or Gmail, you may experience issues connecting reply tracking using standard username/password authentication. These providers typically require OAuth (modern authentication) for mailbox connections.

Transpond’s reply tracking setup does not currently support OAuth, which means this connection may not work by default.

In some cases, you may be able to connect your Microsoft 365 or Gmail mailbox by using an app-specific password instead of your normal email password.

Please note:

• App-specific passwords must be enabled and supported by your email provider
• They are not available on all accounts or plans
• Setup and availability are managed by your email provider, not Transpond

If you’re unable to connect reply tracking using an app-specific password, you can enable Conversations instead.

When Conversations is turned on:

• Incoming replies are captured in the Conversations inbox
• Replies are also fed back into reply tracking for campaigns
• No separate reply tracking connection is required