Connecting Your Social Media Accounts

Connecting your social media channels to Transpond is simple and easy. There are some different requirements for each channel that the Transpond user setting up the integration must meet;


  • Facebook - to connect Transpond to your Facebook Page you must have an active Facebook account and be an admin for at least one Facebook Page.
  • Instagram - to connect Transpond to your Instagram Business account you will need an active Facebook account and be an admin for at least one Facebook Page. You will also need to add your Instagram account to your Facebook Page.
  • LinkedIn - to connect Transpond to your LinkedIn you must have an active LinkedIn profile and be an admin for at least one LinkedIn Company Page.
  • X (formally Twitter) - to connect Transpond to your X account you must be able to log in to the account directly. Connecting Transpond to multiple X accounts or via delegated access is not currently supported.

Transpond will only ever send campaigns on behalf of your connected Facebook Page and Instagram Business Account. Transpond will never post to your personal Facebook or Instagram profiles.

  1. Go to Campaigns > click + Start a Campaign > select Social Media Post

  1. Give you campaign a name and then click Create Campaign
  2. You can now click Connect and follow the authorisation steps for each social media account you want to connect.

Clicking Connect for any social channel will open a popup window. If nothing happens when you click Connect, please check that your browser is not blocking popups.

Adding Instagram to your Facebook Page

For Transpond to be able to send social campaigns to your Instagram Business account, you will first need to connect it to your Facebook page. To do this log in to Facebook and switch to the Facebook Page that you are an admin for and that you want to link your Instagram account to:

  1. On your Facebook page, click Manage.
  2. Click Linked accounts from the menu on the left hand side of the screen.
  3. Click Connect Account, confirm the permissions and select if you want to manage Instagram messages via the inbox in Facebook and then enter the credentials for your Instagram Business account.

Disconnecting your Social Media Accounts

To disconnect any of your Social Media accounts;

  1. Click on your profile image in the top right of the screen and click Integrations.
  2. Manage next to the social media account you would like to disconnect. Then click Disconnect.

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