How to Connect to Transpond

If you’re an existing Capsule customer you can connect Capsule to Transpond by following the steps below. If you’re new to Capsule you’ll need to sign up for a new account - once you have created a Capsule account you can set up the integration from within Capsule. 

Connecting an existing Capsule account

1. In Transpond, go to the Account menu > Integrations > Add Integrations > click View/Install under Capsule
2. Enter the subdomain for your Capsule account > Continue
3. Grant Transpond access to your account by clicking Allow
4. The integration will now sync all your Capsule contact data to Transpond, contacts will be added to a new Group named Capsule (if you already have a Group named Capsule your contact data will be synced to this Group) 

If you have duplicate or invalid email addresses for any of your Capsule contacts you will be able to view and resolve this via the report. 

Once the sync has finished you can start sending email campaigns to your Capsule contacts and use integration actions in your automations. Any new contacts added to Capsule will be automatically synced to your Capsule Group in Transpond. 

How to disconnect the Capsule integration

To disconnect the Capsule integration go to Account Menu > Integrations > click Manage next to Capsule > Disconnect

When you disconnect Capsule from Transpond your contacts will remain in Transpond but the sync between Capsule and Transpond will stop.