Password Management

Ensuring the information stored in your Transpond account is safe and secure is very important. Using a strong and unique password for Transpond is the first step in account security. As an additional layer of protection, two-factor authentication can be enabled using your preferred authenticator app.


How to update the password

It’s always important to use a strong, secure and unique password. If you ever need to update your password in Transpond, you can follow these steps:

  1. Click on your profile picture in the top menu bar > My Profile
  2. In the ‘Your Password’ section, fill in a new password and confirm it a second time.
  3. Click the button to Update your password and you’re done.

How to reset the password

If you’re not logged in to Transpond and you can’t remember your password, then you can reset it using your email address.

  1. Go to the Transpond login page
  2. Click the Forgotten password link
  3. Enter the email address for your Transpond account.
  4. Click Reset my password.
  5. An email will be sent with a link to that will allow you to reset your Transpond password.

Two-Factor Authentication

Two-Factor Authentication, also known as two-step verification, 2FA, or MFA, offers an added layer of security to your Transpond account. When enabled, it will require you to enter a verification code generated by an app on your phone before you can log in to your account. There are a number of different 2FA apps on the market. If you don’t already have one, then Authy is a good option.


How to enable Two-Factor Authentication

  1. Click on your profile picture in the top menu bar > My Profile

  2. Under Two Factor Authentication, switch the toggle to ENABLED

  3. Use your two-factor authentication app to scan the QR code shown on the screen to create a new profile for Transpond in your app.
  4. Take the code generated by the app and enter it in the field in Transpond to complete the set-up of 2FA > click Save.

  5. You will be presented with a set of recovery codes. It is important that you save those codes in a secure place, such as a password manager app or secure note. If you lose access to your 2FA app, you can use one of these codes.


Once set up in the app, the next time you log in to Transpond, you’ll be asked to enter it after you’ve typed in your username & password.


How to disable Two-factor Authentication

  1. Click on your profile picture in the top menu bar > My Profile
  2. In the ‘Two Factor Authentication’ section, switch the toggle to DISABLED
  3. At this point you'll be asked to enter your 2FA code one last time to confirm disabling 2FA.

The QR code will disappear and any 2FA codes in your 2FA app will stop working.


Require 2FA for all users

If you want to ensure that all your Transpond users login using 2FA then you can turn on '2FA Required'.

To do that:

  1. Go to your Company Profile.
  2. Switch to the Staff tab.

  3. At the top of the page, toggle the option to REQUIRE ALL USERS TO HAVE 2FA ENABLED.

Once enabled, the next time a user who doesn't yet have 2FA enabled tries to login, they'll be prompted with a modal to enable 2FA, which they can't dismiss until it has been enabled.

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