Email Domain Configuration

Configuring your own domains improves email deliverability and enables sending from addresses at your domain (e.g., hello@yourdomain.com   ) instead of Transpond’s generic domains.

Example of a message sent using a generic mail server:

There are three domain types used in email sending:

• Email Domain: Domain used to send outgoing emails.
• Tracking Domain: Domain used for link tracking.
• CDN Domain: Domain used to host images and media.

What is an Email Domain

An Email Domain is the domain Transpond uses to send your emails. By default, Transpond uses shared domains. To send from your own domain and improve deliverability, you must configure and authenticate your domain.

Steps to Configure Email Domain

1. Go to Account Settings → My Domains.
2. Click Add a Domain.
3. Enter the domain or subdomain you would like to use with Transpond
4. Enter an email address at the new domain and click Send Verification Link.
5. Check your inbox and click the verification link.
6. Back in My Domains, find the added domain and click Authenticate.
7. From the dropdown list, choose your domain provider. If not shown, click 'Manual Setup'.
8. Copy the provided DKIM (CNAME) and SPF (TXT) values.
9. Add those records to your domain’s DNS settings. We have a dedicated page on how to update your DNS settings for popular DNS providers.
10. Wait up to 48 hours for DNS propagation and verification.

If You Already Have an SPF Record

• Do not create a second SPF record. Instead, edit the existing one.
• Insert: include:spf.ourmailsender.com    before the final mechanism (e.g., ?all    or ~all   ).

Tracking Domain

A Tracking Domain lets Transpond use your domain for link tracking, replacing the default link domain for analytics.

Setup

1. Go to Account Settings → My Domains.
2. Under Improve Email Deliverability, click Add Tracking Domain.
3. Copy the required CNAME information.
4. Add the CNAME record in your domain’s DNS.
5. Wait up to 48 hours for DNS propagation. Once authenticated, you can use the tracking domain.

CDN Domain

A CDN Domain hosts images and media used in your emails under your own domain instead of shared Transpond domains.

Setup

1. Go to Account Settings → My Domains.
2. Under Improve Email Deliverability, click Add CDN Domain.
3. Copy the required CNAME record.
4. Add the CNAME record in your DNS.
5. Wait up to 48 hours for propagation and authentication.

CAA Records

A CAA (Certificate Authority Authorization) record restricts which certificate authorities are allowed to issue SSL certificates for your domain. Most domains do not have a CAA record. This is normal.

CAA records are an advanced security feature and are not required for most domains.

If your domain does have an existing CAA record, you must allow letsencrypt.org so Transpond can automatically issue SSL certificates for your configured domains.

SSL Records

Paid Transpond accounts automatically receive SSL certificates for configured domains.

Status may show as Pending for up to one hour until the SSL certificate is issued.

DMARC

DMARC (Domain-based Message Authentication, Reporting, and Conformance) reinforces email security and deliverability by specifying policies that mailing servers use to validate your emails, building on SPF and DKIM.

Steps to Add a DMARC Record

1. Log in to your DNS provider’s control panel.
2. Go to DNS Management.
3. Add a new TXT Record.
4. Set Host/Name to:

_dmarc.yourdomain.com 

1. and Value/Content to a DMARC policy such as:

v=DMARC1; p=none; rua=mailto:dmarc-reports@yourdomain.com 

5. Save the record.

6. Verify the record using a DMARC lookup tool (e.g., MXToolbox).